At meelz, we believe in creating dependable, reliable products that deliver fun and the ability to go where you want, whenever you like. We also believe that it is our responsibility to stand behind our product and be there when our customers need us.
Our mission is simple – to create an e-scooter that is powerful and exciting to use, while upholding our responsibility to our customers, all within a culture of fun, mutual support, and doing our part for the environment.
As part of our mission, we offer a one-year limited warranty on every scooter sold.
Our One-Year Warranty
While we happily stand behind our products, we do limit our liability in certain instances. Our warranty includes only manufacturer defects and does not cover wear and tear-related items, such as tire or brake wear, or damage caused by the user or through incorrect use. Note that our warranty is considered void if the scooter is:
- Used in an incorrect manner
- Modified from its original format
- Rented to another user
Normal wear and tear items include but are not limited to the following:
- Accessories installed after purchase
- Cosmetic damage
Additionally, we do not cover the following:
- Problems caused by aftermarket accessories
- Problems caused by modifications to the scooter
- Problems caused by collisions, accidents, incorrect storage, etc.
If you’re concerned about damage or incorrect operation with your scooter, ciontact support for help immediately. We’ll even let you know if the problem is covered by the warranty.
Like your meelz scooter itself, the battery is covered by a full one-year warranty. If your battery fails due to an internal manufacturing fault during the two-year period immediately following purchase, we offer protection and peace of mind on a prorated basis. Note that the battery warranty is void in the case of:
- Improper care and/or storage
- Deliberate damage
- Use of the scooter as a rental
- Damage caused by accidents
- Damage caused by collision
- Damage caused by dropping the battery onto a hard surface sufficient to crack the casing
- Damage caused by immersing the battery in liquid
- Damage caused by opening the battery case
- Exposure to direct flame
- Damage caused by aftermarket accessories or modifications
Note that the one-year warranty is only valid on new purchases. The coverage period begins the day of purchase. The warranty does not cover wear and tear, damage sustained during shipping, unauthorized alterations or modifications, accidental damage, damage due to neglect, damage due to misuse, or otherwise as provided by law.
Limitation of Liability
Meelz LLC is not liable or responsible for any damage or injury to property or persons arising from the use of an electric scooter or in any way related to the use of an electric scooter. Under no circumstances will meelz LLC be held liable to any customer or any other party for loss of use, equipment downtime, loss of profits, or other incidentals. By reading this, customers acknowledge the foregoing limitations of liability.
Additional Peace of Mind
We all want security when it comes to the products we use and rely on every day. To ensure complete protection, we offer an industry-leading service plans that offers important savings and additional coverage.
The meelz COMMUTER User Manual is available here.